Privacy policy
Privacy Policy
Introduction
This Privacy Policy outlines how Flex Property Management ("we," "our," or "us") collects, uses, and protects the personal information of our clients and visitors ("you" or "your") in connection with our serviced accommodation business. We are committed to ensuring that your privacy is protected and that we comply with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.
Information We Collect
We may collect and process the following personal information about you:
Contact Information: Name, address, email address, phone number.
Identity Information: Date of birth, passport details, or other identification documents.
Booking Details: Dates of stay, property preferences, and special requests.
Payment Information: Credit/debit card details, bank account Information.
Communication Records: Emails, messages, and other correspondence.
Usage Data: Information about how you use our website and services, including IP addresses, browser type, and browsing behaviour.
How We Use Your Information
We use your personal information for the following purposes:
Booking and Service Provision: To process and manage your bookings and provide the requested accommodation services.
Communication: To communicate with you regarding your bookings, inquiries, and any other correspondence.
Payment Processing: To process payments and manage billing.
Improvement of Services: To improve our services, website, and customer experience.
Legal Obligations: To comply with legal and regulatory requirements.
Marketing: To send you promotional materials and updates about our services, provided you have given your consent.
Sharing Your Information
We may share your personal information with:
Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT support, and maintenance services.
Legal Authorities: Law enforcement agencies, regulators, and other authorities where required by law.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
Security of Your Information
We are committed to ensuring that your information is secure. We have implemented appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of inaccurate or incomplete personal information.
Deletion: You have the right to request the deletion of your personal information, subject to legal requirements.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
Restriction: You have the right to request the restriction of the processing of your personal information in certain circumstances.
Data Portability: You have the right to request the transfer of your personal information to another organization, where technically feasible.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and improve our website. You can choose to accept or decline cookies through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. Your continued use of our services after such changes will constitute your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Info@mintandzen.com
020 3092 9961
45 Fitzroy Street
4th floor, Silverstream House
London
W1T 6EB
United Kingdom
By using our services, you acknowledge that you have read and understood this Privacy Policy.