Frequently Asked Questions

We pride ourselves on offering a wide range of amenities to ensure your stay is comfortable, convenient, and enjoyable. Our property amenities include:

• Safety and Security: Your safety is our priority. All properties are equipped with CCTV security and safes for your valuables.
• Fully Stocked Kitchen: Enjoy the convenience of a fully stocked kitchen in all our properties, perfect for preparing meals like home.
• Dedicated Workspaces: Each accommodation features dedicated workspaces, providing a professional environment for productivity.
• Weekly Professional Cleaning and Laundry Service: We offer weekly professional cleaning and laundry services to keep your space neat and tidy, upon request.
• Flexible Booking Options: Stay as long as needed with our flexible booking options.
• Modern, Stylish Interiors: Our serviced accommodations feature modern, stylish interiors designed to impress and make you feel at home.
• Smart TVs for Entertainment: Stream your favourite shows and movies on smart TVs available in every accommodation.
• Complimentary High-Speed WiFi: Stay connected with our complimentary high-speed WiFi available throughout your stay.

Whether you're here for a short visit or an extended stay, our amenities are designed to provide you with the utmost comfort and convenience.

We understand the importance of providing prompt and reliable customer support to ensure a seamless experience during your stay. Our dedicated customer support team is available 7 days a week to assist you with any questions or concerns. You can reach us via the following methods:

• Email: For non-urgent inquiries or if you prefer to communicate in writing, please email us at support@mintandzen.co.uk. Our team monitors emails regularly and will respond as quickly as possible.
• Telephone: Call our customer support helpline at +44 020 3092 9961 for immediate assistance. Our phone lines are open 7 days a week, and our friendly support staff is ready to help with any urgent issues or questions.

Whether you need help with your booking, require maintenance, or have any other concerns, our support team is here to ensure you have a comfortable and enjoyable stay.

Serviced accommodation refers to fully furnished properties available for short-term or long-term stays. These properties offer hotel-like amenities such as housekeeping and utilities, offering a home-like experience away from one's primary residence. 

Yes. No matter the length of stay a guest requests, we require identity verification and screening before a reservation is confirmed. Our screening process ensures that we only accept qualified, quality guest bookings.

Mint & Zen Property guests include those travelling for business, corporate work, and leisure. We offer flexible stays ranging from 2-night to 30+ night stays. At M & Z Property, we understand guests' need for long-term bookings. We pride ourselves on also hosting 3-6 month and 12-month work stays for professionals and relocation stays for families. 

Property management for serviced accommodation involves overseeing the daily operations, including booking management, guest communication, cleaning, maintenance, and financial management. The property management company ensures your property is well-maintained and generates consistent revenue.

Using a property management service can provide several benefits, including:

• Property is kept in show home condition 
• Maximized occupancy rates through professional marketing and booking management.
• No more void periods 
• At least weekly property inspections
• Guaranteed 3-5 years rental income
• Regular and thorough cleaning and maintenance.
• Hassle-free guest communication and support.
• Compliance with local regulations and safety standards.
• No Estate Agent fees
• No Section 21 evictions required 

Free.

Traditionally, the cost typically includes a percentage of the rental income, ranging from 15% to 25%, depending on the services provided. Some companies might also charge a flat fee for specific services like cleaning or maintenance.

However, with Mint & Zen, we finance Partners their market asking price, no questions asked and adhere to an honourable, mutually beneficial contractual agreement. 

Various types of properties, such as apartments, houses, and luxury villas, can be used for serviced accommodation. Important factors to consider include the location, amenities, and the overall condition of the property.

Regular deep cleaning and maintenance are scheduled and conducted by professional staff. Between guest stays, the property is thoroughly cleaned, and any maintenance issues are addressed promptly to ensure high standards.