Compliance

 Our Commitment to Compliance and Quality

 

We are committed to prioritizing our guests' and partners' safety, privacy, and satisfaction. Our strict adherence to all relevant regulations and standards ensures that our serviced accommodation business operates with the utmost integrity and professionalism.

 

Property Redress Scheme (PRS)

We are registered with the Property Redress Scheme (PRS), so you can trust that complaints or disputes will be handled fairly and transparently. Our PRS membership ensures our guests and clients access an independent redress mechanism.

Housing Health and Safety Rating System (HHSRS)

We meticulously follow the Housing Health and Safety Rating System (HHSRS) guidelines to maintain our properties in a safe and healthy condition. This ensures that our accommodations meet the highest standards for our guests' well-being by identifying and mitigating potential health and safety risks.

Information Commissioner's Office (ICO)

We are registered with the Information Commissioner's Office (ICO) and comply with all data protection regulations. This means that any personal data we handle is processed lawfully, fairly, and transparently in accordance with the UK GDPR and the Personal Data Protection Act.

Quality Management System - (QMS, ISO 9001)

Our operations are certified under the ISO 9001 Quality Management System. This certification shows our commitment to consistently meeting customer and regulatory requirements and continuously improving our services.

Data Protection and Privacy (UK GDPR)

We strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Personal Data Protection Act. We ensure that personal data is handled securely and that our privacy practices protect our clients' and guests' information.

 

 

For further details about our compliance practices, please feel free to get in touch.